Apprentice Customer Service Advisor / Call Handler

Answering incoming calls, ensuring excellent customer service throughout Directing calls to the relevant departments or passing on messages Logging customer call outs into the company's service system Building rapport with customers by being professional, helpful and flagging any customer concerns with the team Updating and maintaining customer records Carry out other adhoc administrative duties as required

Training:
Full day-to-day training will be provided by the employer. This apprenticeship qualification is called Level 2 Customer Service Practitioner The learning will be delivered by dedicated, industry-specialist tutors via remote or face-to-face sessions These session take place once per month, for roughly 2 hours, at a time convenient for both you and the employer

Training Outcome:

Potential progression within the business and onto further apprenticeship qualifications. 

Employer Description:

Agilico supports more than 10,000 customers who are committed to building organisations that are fully equipped to succeed in the face of rapid and continuous change.

The organisation's aim is to help businesses maximise operational efficiency and make work easier for their people through the use of innovative workplace technology.

Working Hours :
37.5 hours per week Monday to Friday. Shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience