Apprentice Receptionist/Administrator

Reception duties, including welcoming and assisting patients face-to-face. Booking, amending and cancelling patient appointments. Answering telephone calls and responding to patient enquiries. Filing laboratory results and responding to GP tasks. Monitoring and maintaining patient registers. Supporting the management of complex patient enquiries, with guidance and support. Scanning and electronically filing patient records and documentation. Maintaining medical records, including patient registrations, data entry and clinical coding. Taking messages and ensuring they are passed on promptly to the appropriate team member. Dealing with general enquiries received by telephone, email and letter. Processing prescription and fit note (sick note) requests. Liaising with external organisations, including hospitals and social services. Sending patient text messages and communications. Providing general administrative support to the GP Partners and the wider practice team.

Training Outcome:

This apprenticeship offers an excellent opportunity to build a long-term career within the NHS. You will gain valuable experience using a range of IT systems, including clinical software and Microsoft Office applications, while developing a broad understanding of how a GP practice operates.

We are committed to supporting the apprentice's development and hope to offer progression opportunities within the practice. Following a successful probationary period, you will be encouraged to take on additional responsibilities and become a valued member of the South Hermitage Medical Practice team, with opportunities for future career growth as the organisation expands.

Employer Description:

GP Surgery with 9200 patients and list size is growing. Suburban area of Shrewsbury.  4 GP partners, 3 salaried GP’s, 1 ANPs, 6 Nursing team members, 1 Pharmacist, 1 Paramedic.   We work closely with other GP surgeries in Shrewsbury.

Working Hours :
The successful apprentice will work 37.5 hours per week, Monday to Friday, from 9:00am to 5:00pm, with a 30-minute lunch break each day.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience