Langport Surgery- Business Admin Apprenticeship
Act as the first point of contact for visitors, customers, patients, and staff. Answer incoming telephone calls and respond to enquiries in a professional and courteous manner. Welcome visitors and direct them appropriately. Manage appointments, bookings, and diary schedules. Maintain accurate records and update databases and electronic systems. Process incoming and outgoing correspondence, including emails and post. Scan, file, and organise documents in line with organisational procedures. Support the team with a range of administrative tasks and projects. Prepare letters, reports, meeting notes, and other documentation as required. Order and monitor office supplies and equipment. Assist with data entry and ensure information is accurate and up to date. Maintain confidentiality and comply with data protection requirements. Work collaboratively with colleagues to ensure an efficient and effective service.
Essential Skills and Qualities
Friendly, professional, and approachable manner.Good verbal and written communication skills. Strong organisational skills and attention to detail. Ability to manage workload and prioritise tasks effectively. Basic IT skills, including Microsoft Office applications. Willingness to learn and develop new skills. Reliable, punctual, and enthusiastic.
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
Potential permanent role.
Employer Description:
GP practice providing NHS medical services to our patient population.
Working Hours :
Start times vary but can be as early as 7.45am, and there will be one 8.00pm finish (likely a Wednesday). Other hours and shifts to be agreed once college schedule is known.
Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Friendly,Approachable