Medical Administrator Apprentice

Reception and Patient Services

Welcome patients and visitors in a friendly and professional manner Manage patient appointments and booking requests Handle enquiries via telephone, face-to-face, email, and digital channels Support patients in accessing appropriate services through care navigation and Accurx Ensure the reception area is tidy, safe, and welcoming Process incoming and outgoing post and correspondence

Administration and Records Management

Register new patients and maintain accurate patient records Process repeat prescription requests in line with practice procedures Monitor shared inboxes and ensure actions are completed within agreed timescales Carry out scanning, filing, data entry, and document management tasks Support the management of incoming and outgoing medical records

Supporting the Clinical Team

Allocate clinical workflow and direct tasks to appropriate healthcare professionals Process new patient registrations and proxy access requests Support clinical staff through accurate data entry and clinical coding activities Assist the practice in achieving quality targets, including the Quality and Outcomes Framework (QOF) Work collaboratively across all areas of the practice

Training:
You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions You will have a dedicated VQ Mentor and will also be supported internally by your manager During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews The best part? All apprenticeship work will be completed during working hours

Training Outcome:

The majority of our apprentices secure full-time positions upon successfully completing their apprenticeship, with excellent opportunities for career progression.

Employer Description:

Moss Healthcare is a busy, patient-focused GP practice in Harrogate that has grown and evolved by combining high standards of modern medical care with a personal and friendly approach to patient service. Committed to delivering high-quality healthcare services to the local community, it provides essential, additional, and enhanced services under the NHS Personal Medical Services (PMS) Contract.

Working Hours :
The surgery opening hours are 08:00 - 18:30. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Good time management,Flexibility,Ability to prioritise,Enthusiasm,Empathetic