Customer Service Administrator Apprentice

Handle customer enquiries by telephone and email. Process customer orders accurately using internal systems. Assist with progressing deliveries and following up on delays Help manage stock availability and customer orders. Keep customers updated on the progress of their orders. Liaise with procurement and production teams to obtain order updates. Record and support the resolution of customer queries and complaints. Produce reports and maintain spreadsheets to support the team. ·Develop excellent customer service, communication and administration skills. Work as part of a supportive team while completing your apprenticeship.

Training:

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
Off-the-job training will follow the time allocations outlined in the Occupational Standard.
On-the-job and off-the-job training will be delivered in the
workplace.

Training Outcome:

Further training courses available. Progression for the right
candidate.

Employer Description:

A.N. Wallis & Co Ltd established in 1946 is a world-leading
manufacturer of earthing, lightning protection, Cu-nnect
exothermic welding and surge protection products. We also offer
expert design services for earthing & lightning systems.
Our products are manufactured in Nottingham UK and distributed
to customers all over the world, with many being used on
extremely prestigious projects.

Working Hours :
Monday -Thursday 08:30 to 17:00 (60min lunch). Friday 08:30 to 16:00 (30min lunch).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Time management,Confident,Adaptable