Boutique Assistant Apprentice (Customer Service Specialist L3)

Assist Sales Associates during presentations (welcome clients, serve the drinks, bring products) Prepare & wrap products Process the sales (prepare product related documents, follow payment procedures) Support sales team in their daily clientele activities Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance) Provide support for event organisation Assist Sales Associates during CS presentations Perform CS activities allowed in the boutique (shining, engraving) Welcome client and ease their waiting (offer drinks, show catalogues, tour of the boutique, inform on waiting time…) Review and set-up the workspace Check daily the cleaning of counters, displays, and windows Review and set-up back-office sales tools (catalogues, boxes) Monitor supply stock (consumables, drinks, stationery)

Training:

Customer Service Specialist Level 3.

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Outcome:

Successful apprentices may have an opportunity to further pursue their career in retail in Richemont brands.

Employer Description:

Van Cleef & Arpels is a High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Working Hours :
You will work boutique retail hours. 5 days a week, shifts may include weekends. Exact working days and hours TBC.

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Excellent English language