Complaints and Feedback Apprentice

Support the day-to-day administration and coordination of customer complaints and feedback Assist with monitoring complaint cases, maintaining accurate records, checking correspondence, and communicating with customers by phone and email.  You will develop your ability to investigate complaints, analyse customer feedback, identify service improvement opportunities and understand the regulatory requirements that shape complaints handling

Training Outcome:

Fully qualified business admin professional with experience in complaints. Can progress into admin roles, or customer service

Employer Description:

We provide more than 13,000 affordable homes in local authority areas across Kent, Surrey and Sussex. Over the years we have invested heavily in our homes, and continue to do so as part of the Peabody Group.

Working Hours :
Monday to Friday 9am to 5pm.

Skills:
Communication skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental