Apprentice - Administration and Clerical Assistant

Whilst in the development role the apprentice will work towards the following:

To always operate within the local Standard Operating Procedures relevant to the area of work. To provide administrative support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationery, saving documents as instructed) as directed by the senior members of staff. To assist and/or deal with (as appropriate) enquiries and information requests via face-to-face, telephone and email by way of message taking, conveying messages verbally and/or transferring calls, checking individual calendars as necessary, whilst maintaining confidentiality at all times. To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner, when assigned to that task. To provide administrative support to meetings including preparing agendas and taking accurate minutes at relevant meetings. To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard. To input, retrieve and update information and records using the departmental and Trust computer systems, as required.

Training:
Training will take place online within the workplace. Training duration - 7.5 hours per week.

Training Outcome:

Following completion of the apprenticeship, there may be scope to complete the next level apprenticeship or the chance to apply for substantive positions within the Trust.

Employer Description:

The Royal Wolverhampton NHS Trust is one of the largest NHS Trusts in the West Midlands providing primary, acute and community services. We have been nationally recognised for providing excellence in healthcare; we are home to the busiest and most technologically advanced Cardiac Centre in the West Midlands.

Working Hours :
Monday to Friday 9am to 5pm.

Skills:
Communication skills,Attention to detail,Team working