Apprentice Information and Communication Technician

Your responsibilities will include, but may not be limited to:

Providing polite, professional first-line IT support to colleagues, logging and updating incidents and service requests through the Service Desk system Troubleshooting basic hardware, software, Microsoft 365, network, telephony and access-related issues, escalating more complex matters when required Assisting with setting up, configuring and issuing IT equipment for new starters, movers and existing users Supporting routine user administration tasks, including password resets, account checks and access queries in line with IT procedures Maintaining accurate documentation, following cyber security and IT policies, and actively taking part in apprenticeship learning and development activities

Training:

You will work towards the: Level 3 Information Communications Technician Apprenticeship Standard. Functional Skills if necessary. Training will be delivered through day release to MK College alongside your workplace learning.

Training Outcome:

Your apprenticeship is just the beginning. At Routeco, we believe Routeco Know-How is built through continuous learning, curiosity and sharing expertise. As an organisation that invests in its people, we provide opportunities for further professional and career development, including technical training, specialist development programmes, and industry-leading learning platforms to help you build your expertise and progress your career.

Employer Description:
At Routeco, we support leading global technology manufacturers with an extensive team of technical specialists, along with proven tools for growth – all focused on strengthening your bottom line. At Routeco, we believe work should be more than a paycheck. It should be a place where you grow, feel valued, and make a difference. We’re committed to your wellbeing, career development, and creating a positive impact on the planet. We're really proud of our engagement rate which is an incredible 87% - as scored by our associates.

Working Hours :
Full-time Monday - Friday. Working hours 9.00am - 5.30pm (To be confirmed).

Skills:
Enthusiasm,Curiosity,Communication,Listening,Customer Service,Attention to Detail,Teamwork,Reliable