HR Support Apprenticeship - Merseyside

The Colleague Centre (HR) Apprentice will support the delivery of a professional, responsive and customer-focused people service across Kingdom Services Group whilst undertaking a Level 3 HR Support Apprenticeship. 

You will work closely with the Colleague Centre team to ensure colleague information is accurate, enquiries are managed effectively and administrative processes are delivered to a high standard. 

 

Day-Day Responsibilities:

 

Colleague Administration -

• Maintain accurate colleague records and HR system data.

• Prepare standard employment documentation and correspondence.

• Support onboarding and colleague change processes.

• Ensure document storage complies with GDPR and company requirements.

Temporary Worker Administration

• Maintain temporary worker records.

• Produce extension, expiry and usage reports.

• Respond to manager queries regarding temporary worker administration.

• Monitor assignment end dates and highlight actions required.

 

Leavers Administration -

• Process resignations and terminations.

• Prepare and issue leaver documentation.

• Notify Payroll within required timescales.

• Support the recovery of company property and system access.

Absence Administration

• Record sickness notifications accurately.

• Maintain fit notes and supporting documentation.

• Monitor absence records and outstanding documentation.

• Produce absence reporting information.

 

Enquiries & Service Support -

• Act as a first point of contact for colleague enquiries.

• Monitor shared mailboxes and allocate requests.

• Log, track and update colleague enquiries and complaints.

• Escalate matters requiring specialist support.

 

Learning & Development -

• Complete all apprenticeship requirements.

• Attend training, coaching and review meetings.

• Apply workplace learning to improve performance.

 

Training Outcome:

There is a possibility of being offered a full time role after successful completion of the apprenticeship.

Employer Description:

The Kingdom Group delivers award-winning service solutions with care in the specialist areas of security, cleaning, recruitment and training. With revenues exceeding £300m+ and a talented team of over 11,500 colleagues.

The Kingdom Group is a proud founder patron of Youth Zone and is committed to building a people-powered, united organisation that puts people at the heart of everything it does.

Working Hours :
Monday-Friday 9AM-5PM

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Analytical skills,Team working