Level 2 Customer Service Practitioner Apprentice (Salary £19,656)

Front-of-house and reception support: welcoming visitors, artists, participants, partners and hirers in a professional and inclusive way. Customer enquiries: responding to enquiries by phone, email, in person and through online channels, and directing people to the right team member where needed. Event and workshop administration: supporting bookings, attendance lists, registration, participant communications and follow-up information for UKCCA activities. Participant and community support: helping learners, families, community groups and artists access information about programmes, workshops and events. Venue hire and room booking support: assisting with room enquiries, availability checks, booking records and customer communications. Ticketing or event registration support: helping customers book places, confirm attendance and receive event information. CRM/database and record keeping: maintaining accurate customer, participant, partner and booking records in line with data protection requirements.

Training:

Customer Service Practitioner Level 2 apprenticeship standard

Training Outcome:

This will be discussed with the employer during the interview stage

Employer Description:

The UK Centre for Carnival Arts (UKCCA) is dedicated to creating work that embeds Carnival into places, into spaces and into communities. UKCCA is unique. We are one of the very few organisations committed to promoting excellence within the field of carnival arts in all its professional forms, from spectacle art, mas bands and characters, floats, steel orchestras, samba drumming and dance, calypso and soca music, sound systems, DJing and traditional forms of carnival expression to emerging urban voices of the street plus other carnivalesque forms that exist in world cultures. 

Working Hours :
Monday to Friday from 9:00am to 5:00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working