Apprentice Customer Service Administrator - REF 14982

• Deliver a high standard of customer service to learners, employers and partners. Act as the first point of contact for low value customer enquiries. Resolve customer queries professionally or escalate where necessary. Keep customers informed throughout the booking and enrolment process. Build positive relationships with existing and prospective customers. Work within other departments as required due to business demands.

Training:
Level 2 Customer Service Practitioner  Functional Skills Work based learning

Training Outcome:
Progression onto full time employment 

Employer Description:

At Adapt (UK) Training Services Limited, their mission is to empower individuals and organisations across a range of industries through high-quality, accredited training courses that uphold the highest standards of safety, skill, and professionalism.

They are committed to delivering excellence in training, fostering career progression, and supporting the industry’s development by ensuring every learner receives the knowledge, practical experience, and support needed to succeed.

Trusted across the UK for their integrity, expertise, and results-driven approach, they strive to be the benchmark for training excellence.

Working Hours :
Monday - Thursday, 7:45am - 4:45pm. Friday, 7:45am - 4:30pm. 1 hour unpaid break.

Skills:
Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative