Business Support Administrator Apprentice

Operating within a fast-growing EdTech environment, the Business Support Administrator Apprentice will learn the skills needed to provide effective administrative support while helping the delivery team with their day-to-day work. The role includes supporting the onboarding of new education providers, responding to basic customer enquiries, keeping records up to date, and helping office processes run smoothly. Through this, the apprentice will play an important part in delivering a positive experience for our customers while developing valuable business administration skills.

Main duties and responsibilities after training:

Onboarding Support

Help set up new customers on the company's systems Enter and check information using Microsoft Excel, internal systems and email Make sure customer information is accurate and up to date

Helpdesk Administration

Answer telephone calls in a professional and friendly manner Log customer enquiries and requests onto the company system Pass enquiries to the correct team when needed

Issue Tracking & Escalation

Record software issues or faults reported by customers Escalate urgent issues to the relevant team members Help ensure issues are dealt with quickly

Office & Meeting Coordination

Prepare meeting rooms for meetings, training sessions and customer visits Arrange refreshments when required Help keep the office organised and running smoothly

Project Work & Continuous Improvement

Support projects that help improve business processes Learn from colleagues and take on new responsibilities as your skills develop Share ideas to help improve the way the team works

This is not an exhaustive list and responsibility will be increased as the business and individual grows.

Training:

As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Apprenticeship Standard qualification Level 2 Functional Skills maths and English if required This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions

Training Outcome:

Great prospects for progression to a full-time position for the right candidate.

Employer Description:

At SAM people, we’re bringing together decades of expertise supporting HR in schools with the latest in people technology. Helping over 2,600 schools and trusts hire, manage and support their most important asset with clarity and confidence every day. Our vision has always been to 'create better futures for our children through Innovative people solutions'. Our team have a vast depth of knowledge in school business management and Edu HR. That's our pedigree. In fact, our founder and Managing Director worked as a School Business Manager/Consultant for 7 years before setting up Fusion HR In 2011! You will be working with a variety of people, with different experiences and skills. However, we are also parents, dog owners, gig goers, cyclists, gym bunnies, festival goers and yoga enthusiasts. Our team song Is 'Don't Stop Believing'. Come and join the fun! We are education specialists that provide impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children.

Working Hours :
Monday - Friday, 8.30am - 4.30pm (30 mins lunch).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative