Business Administration Apprentice

Answering telephone calls and responding to customer emails Providing friendly, professional and helpful customer service Booking appointments and scheduling work for our electricians Using our job management software to create and update jobs Communicating with customers throughout their job Preparing and processing job paperwork and documentation Assisting with invoicing and general accounts administration Maintaining accurate customer, job and business records Using spreadsheets, email and other business software Liaising with electricians and helping organise their daily workloads Following up customer enquiries and outstanding actions Supporting the office team with day-to-day administration Learning our business processes and helping identify ways they can be improved Gradually taking ownership of regular administrative tasks as your knowledge and confidence develop

Training:

The apprentice will complete the Business Administrator Apprenticeship Level 3 Standard with City College Norwich. Training will take place through a combination of workplace learning at Electric11 and training delivered by City College Norwich. The exact training schedule will be agreed with the college.

Training Outcome:

Our intention is for the successful apprentice to develop into a permanent and important member of the Electric11 office team.

As their experience and confidence grow, there will be opportunities to take ownership of administrative processes, develop greater responsibility within the business and progress into a full Business Administrator role.

For the right person, we hope this apprenticeship will be the beginning of a long-term career with Electric11.

Employer Description:

Electric11 Ltd is an established and growing electrical contracting and renewable energy company based in Attleborough, Norfolk.

We provide electrical, solar PV, battery storage and EV charging services to domestic and commercial customers across Norfolk.

We pride ourselves on providing excellent customer service and being well organised and professional. Our office team plays a key part in this and is regularly mentioned positively in feedback from our customers.

We are a friendly, ambitious business with a growing team of electricians, apprentices and office staff. We invest in training, technology and developing our people, and we are looking for someone who wants to learn, progress and become a long-term member of our team.

Working Hours :
Monday - Friday 8.30am - 5.30pm 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Friendly and confident,Eager to learn