Apprentice Service Desk Co-Ordinator

About the Role

This is a varied role dealing with Customers & Engineers on a daily basis, in a busy Service Desk Department. 

The key responsibilities for this role include;

Logging Call Outs from Customers

Ensuring that we have the correct paperwork from Customer Checking our system to clarify works status as new job / ongoing works

Dealing with Customer queries & updating Customers on Job Status

Preparing Weekly Update Spreadsheet for Larger Customer E-mailing / Calling Customers to update on Parts ETA / Job Completion

Downloading information for completed jobs from engineers

Moving Job forward to next relevant step in Job completion process E-mailing Engineers Job Sheets to Facility Management Customers

Checking engineers paperwork & preparing for invoicing

Checking Job Sheets & Expense Claims against Engineers Weekly Timesheets to ensure all Paperwork received & completed Preparing completed jobs for invoicing

Managing Large Jobs & Projects

Ensuring that all Equipment / Parts required are ready for start of projects Liaising with Customers to ensure that site access / assistance is arranged Liaising with any Subcontractors

Training:

Apprentices will be required to attend training at least once a week either via remote opnline class or at our Harrow or Hayes Campuses completing necessary mandatory training and units associated with the apprenticeship.

Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.

The apprentice will be required to complete:

QCF Framework Employment Rights and Responsibilities Skills, Knowledge and Behaviours Standard and End Point Assessment Functional Skills in English, Maths and ICT (if required)

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Training Outcome:

Permanent role and progression within the company.

Employer Description:
We deliver a dedicated maintenance and repair facility, providing a swift, reliable service any time of day or night. Service To Match Your Business Needs All our services are bespoke offering our customers a specific response to suit their individual operational requirements. Fast Response Guaranteed We have a dedicated customer helpline staffed by our own operatives 24 hours a day, 365 days a year. Save Money Through Maintenance Regular maintenance of catering equipment is not only a legal requirement but also ensures reliability, prolongs lifespan, reduces operating costs and above all reduces hazards to the user. Spares Management – Independent & Unbiased As an independent maintenance & repair specialist we have no affiliations towards a particular manufacturer and so have the ability to shop around for spares to ensure we provide our customers with the quickest delivery possible and the fairest available price.

Working Hours :
Monday - Friday, 8.00am - 5.00pm, with 1 hour lunch.

Skills:
Communication skills,Organisation skills,Customer care skills,Administrative skills