Customer Service Apprentice

Working closely with colleagues across the business (in particular the After Sales & Customer Service Coordinator and Engineers) the apprentice will learn all aspects of customer service and sales order administration in a small and friendly office environment.

The apprentice will report support the After Sales & Customer Service Coordinator to ensure Cyclone continues to provide its customer with the highest standards of service.

The apprentice will initially report directly to the Managing Director but will work alongside the After Sales & Customer Service Coordinator.

General administration Stationery ordering Courier booking Photocopying Filing Postage Answering the telephone Greeting Customers Customer enquiries Booking appointments Supporting the sales team with quotations and invoices Arranging servicing and repairs Updating customer records Updating spreadsheets Updating office wipeboards Product understanding

Training:
In-house training in all areas of administration and in-house product training. Remote apprenticeship with master classes, held online or in person. 

Training Outcome:

Potential to become Customer Service Assistant or Sales Administrator.

Employer Description:

Cyclone Technologies is one of the leading providers of mobility aid technology. Founded in 1985 by Stuart Dunne who recognised the technological advancements that were continuing to be made in the field of mobility and rehabilitation and brought these innovative products into the UK. We supply the world’s best mobility and rehabilitation products - lightweight manual wheelchairs, power attachments, wheelchair accessible multigym and Functional Electrical Stimulation (FES) bikes

Working Hours :
Monday to Friday, 9am-5pm.

Skills:
Communication skills,Organisation skills,Customer care skills,Logical,Creative,Inquisitive,Enquiring mind,Interest in learning,Ability to learn new things,Resiliance,Flexibility,Empathetic