Customer Success Apprentice

Support the creation of Customer Success Plans that define customer goals, milestones, and outcomes, and help customers achieve them Help drive product adoption and usage, learning how to use customer data and telemetry to spot churn risk and act on it early Build an understanding of customers’ pain points and support responsive solutions, developing a consultative, digital-first approach to customer engagement Develop strong product knowledge so you can confidently demonstrate Sage solutions and make recommendations, including how AI features help customers work smarter Learn to identify expansion opportunities that create value for both the customer and Sage Be the voice of the customer, sharing actionable feedback with teams across Sales, Marketing, Product, and Customer Services Keep records and Customer Success Plans accurate and up to date in Salesforce, building disciplined CRM habits from day one

Training:

IT Technical Salesperson Level 3.

Training Outcome:

After completing the Customer Success Apprentice programme, you’ll be well‑placed to move into a Customer Success Consultant role, where you can take on more responsibility across developing customer relationships that promote retention and loyalty.

Sage values internal mobility, so you’ll be supported to explore different pathways and shape a career that suits your ambitions, whether that’s progressing upwards or developing  across the Customer Success team.

Employer Description:
Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroes—from single-person start-ups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success.

Working Hours :
Monday to Friday 9am to 5am

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working