Junior IT Technician

Junior IT Technician

Location: Oxford

Salary: £23,000 - £25,000 + Excellent Benefits

Working hours: Full time 08.30 - 17.30

Our client is one of the top independent boys schools in the UK.

They deliver outstanding education and are committed to improving their IT sector.

The Role:

An exciting opportunity has arisen for a Junior IT Technician to join their growing team.

As a Junior IT Technician, you will be the first contact of all IT users and responsible for providing technical support and assistance to the schools IT network.

This role will involve responding to IT incidents and helpdesk tickets, contributing to the development of technical documentation, explaining services provided, and troubleshooting problems as necessary.

Responsibilities:

? You will respond to helpdesk tickets and support staff and/or pupils experiencing technical difficulties.
? Identify and repair common hardware and software problems on Windows desktops, Windows 10 and 11.
? You will provide technical support for school functions such as concerts, presentations, meetings etc.
? Assist with maintenance of the network.
? Maintain records of any equipment modified and support provided.
? Contribute to development of technical documentation and other written material.
? Liaise with third-party suppliers or support services where necessary.


Requirements:

Essential:

? ICT qualification such as CompTIA or similar.
? Basic understanding of networking concepts.
? GCSE level with good literacy and numeracy (Maths and English).
? Ability to diagnose and repair problems with common software packages such as Microsoft Office.
? Awareness of IT matters, including new developments in legislation, licencing software, and hardware.
? Detailed knowledge of Windows 10/11 with the ability to diagnose software problem.
? Knowledge of Microsoft Azure backup and TrendMicro antivirus software.


Desirable:

? Experience of network software deployments.
? Ex