Call Centre Advisor

Looking for a role where you can make a real difference to customers every day? If you’re a confident communicator who enjoys helping people, solving problems and no two days being quite the same, this could be the opportunity for you.

We’re looking for a Call Centre Advisor to join a well-established organisation in Llandudno. You’ll become part of a friendly and supportive team, with the opportunity to build on your customer service skills while gaining valuable experience within a professional office environment.

In the Call Centre Advisor role, you will be:

Respond to customer enquiries across a variety of channels, including telephone, email, Live Chat and SMSBook, amend and manage customer appointments, ensuring everything runs smoothly and efficientlyMake proactive outbound calls to help optimise appointment schedules and promote relevant offersAccurately update customer records and interactions using the CRM systemProvide a consistently professional, empathetic and high-quality customer experienceHandle a range of enquiries, including more sensitive or challenging conversations, with patience and professionalism

 To be successful in the Call Centre Advisor role, you will need:

Previous experience within customer service, contact centre or a similar customer-focused environmentConfident IT skills, including Microsoft Word, Excel and OutlookA calm and professional approach, with the ability to remain solution-focused in a busy environmentA confident and professional telephone manner, including the ability to handle sensitive or complaint-based callsExcellent communication skills, with empathy and patience when supporting customers who may have communication difficultiesStrong attention to detail and the ability to work effectively as part of a teamFlexibility to work a rotating shift pattern

This is a temporary position for approximately two months initially, offering full-time hours on a four-week rotating shift pattern, including one Saturday per month. You’ll be based in modern, accessible offices in Llandudno, with an hourly rate of £12.71 per hour, plus weekly pay and holiday accrual.

If you’re someone who genuinely enjoys helping people and takes pride in providing excellent customer service, we’d love to hear from you.