Customer Service Centre Apprenticeship

Be responsible for handling a variety of customer enquiries via the telephone, digital channels and electronically, responding to service requests and conducting surveys  Liaise with internal and external colleagues and customers, promoting the CSC and the organisation positively  Receive customer service and repairs enquiries, over the telephone, digital and electronically; diagnosing problems, advising customers, arranging appointments, liaising with colleagues and contractors as appropriate and taking payments in accordance with quality and performance standards. Keep accurate records and updating systems to enable reporting against performance indicators Take ownership and responsibility for dealing with customer enquiries through to a satisfactory resolution within performance targets 

Training:

Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve level 3 Customer Service Specialist apprenticeship.

Training Outcome:

The apprentice will have the opportunity to progress into a full-time, permanent role with the company.

Employer Description:

At Citizen, we offer more than just places to live, we provide homes that are a foundation for life. That’s because we believe being a Citizen means being part of something bigger and belonging to a community where everyone has a voice, respect, and can access support when they need it most.

From our rented homes to our award-winning regeneration projects, we’re passionate about providing homes that support our customers to live well and feel secure.

Working Hours :
Monday to Friday 9am - 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Assertive if necessary,Ability to work under pressure,Work to tight deadlines