Receptionist Apprentice

Primary Duties and responsibilities:

The Receptionist is responsible for providing general office administrative duties, answering first line customer queries and providing an excellent customer focused service, in a result driven environment. 

Greet and welcome customer and visitors in a friendly and professional manner. Be the Customer Service Champion for the office. Responds to emails and general enquiries promptly. Handle incoming and outgoing post and deliveries. Provide basic administrative support (e.g.: data entry, filing, photocopying). Maintain staff and visitor logs and issue passes where applicable. Basic facilities management, including refreshment, replenishment and stationary orders. Administration of Petty Cash and assist with associated payments following all processes and procedures for distributing, and managing petty cash; ensures the weekly petty cash audit is completed, and that all records are stored correctly in line with organisational policy. Any other ad hoc duties in line with delivery program requirements.

Training:
You will achieve the Level 2 Customer Service Practitioner  Apprenticeship Standard. There will be workshops to attend via Teams. You will have a mentor for one to one teaching and learning. In-house training will be given to support specifics of the role.

Training Outcome:

There will be ongoing opportunities for career development and training upon completion of the apprenticeship for the right candidate. 

Employer Description:

About Palladium - Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value.  We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.  

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.  All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

Project Overview and Role:

The Restart programme offers enhanced support to Universal Credit claimants who have been out of work for at least 6 months to find jobs in their local area. Starting at the end of June 2021, it will benefit more than 1 million Universal Credit claimants who are expected to look for and be available for work but have no sustained earnings. The scheme will provide up to 12 months of tailored support for each participant. Palladium will work with employers, local government, and other partners to deliver tailored support for individuals.

Working Hours :
Monday - Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience