Business Administration Apprenticeship

Main Duties:

Booking routine service visits, repairs and other jobs into engineers’ diaries Planning appointments by location to help keep engineers’ routes efficient and reduce unnecessary travel Contacting customers by telephone and email to arrange or confirm appointments Creating new jobs and updating existing jobs within Alarm Master Pro Ensuring customer, site and job information is recorded accurately Allocating the correct engineer and job details before appointments take place Monitoring outstanding jobs and helping to ensure they are progressed or rebooked where required Answering incoming telephone calls and dealing with general customer enquiries Passing technical or urgent queries to the appropriate member of staff Uploading documents, updating records and completing general office administration Supporting other members of the administration team during busy periods

Training:

Business Administrator Level 3.

Training Outcome:

Full-time post following completion of the apprenticeship programme.

Employer Description:
Hall & Rhodes Security Ltd, protecting what matters most since 1965
Fully incorporated in 1973, we’ve built a reputation over more than 50 years for unwavering quality, reliability, and service.
As one of the UK’s leading privately owned security companies, we are proud to offer tailored, expert security solutions that keep our clients safe and secure, no matter the challenge.
Our deep-rooted values and dedication to excellence have earned us the trust of businesses and individuals across Yorkshire.
With a rich history and an eye on the future, we continue to lead the way in providing peace of mind to our valued customers.

Working Hours :
Monday - Friday 8.30am - 5.00pm.

Skills:
Administrative skills,Attention to detail,Communication Skills,Customer care skills,Initiative,IT skills,Non judgemental,Number skills,Organisation skills