Business Support Apprentice

Reception & Customer Service:

Answer incoming calls and manage shared inboxes Welcome visitors and respond to enquiries Direct queries to appropriate departments

Enrolments:

Support learner onboarding and enrolment processes Check eligibility documentation and funding evidence Maintain accurate learner records on internal systems

Contracts & Compliance:

Assist with maintaining contract documentation Support learner file compliance checks Update trackers and reports Prepare documentation for audit activity

Short course Administration:

Support creation of short course delivery plans Liaise with employers and process bookings Process end of course paperwork and issue certificates

Human Resources:

Support recruitment administration Maintain personnel files Support Monitor DBS and Right to Work documentation

Quality & Compliance:

Assist with internal quality assurance activities Support audit preparation Gather learner and employer feedback

Training:

Business Administrator Level 3.

Training Outcome:

Potential for full-time employment upon completion.

Employer Description:

At Poultec, we take a collaborative approach to apprenticeships and training, helping employers build stronger, more effective teams and learners develop real, career-focused skills.

Working Hours :
Monday - Thursday: 8:30am - 5pm, Friday: 8:30am - 4:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience