Transport & Despatch Administrator Apprentice

Support the transport and despatch team with day-to-day administration and paperwork. Prepare, check, print and organise delivery paperwork, labels, manifests and picking documents. Update order, courier and delivery information accurately in company systems and trackers. Help monitor deliveries and collections, checking tracking updates and escalating delays or issues to the Transport Manager. Assist with customer and courier communication, including booking information, delivery updates and basic follow-ups. Support route planning administration by ensuring delivery information, notes and paperwork are complete and clearly recorded. Help keep courier folders, despatch records and proof-of-delivery information organised and easy to locate. Work with warehouse and customer service colleagues to help ensure the correct item, paperwork and delivery information are matched. Assist with basic reports and trackers for deliveries, collections, courier issues and outstanding actions. Support the team with filing, meeting notes, action tracking and process documentation. Escalate missing information, delivery concerns or paperwork discrepancies promptly to the Transport Manager. Follow company procedures, including health and safety requirements, and complete work accurately within agreed timescales.

Training:
Online attendance with Loughborough College within the first 15 months, one morning per week with onsite sessions in the afternoon to assist with portfolio building and preparation for End Point Assessment. Diarised visits from a dedicated Trainer/Assessor. Attendance to Loughborough College for an Induction Day. (Induction to take place on the last Wednesday of the month that you are enrolled, 9:30am-3pm. Confirmation of date provided upon enrolment). Attendance to Loughborough College for Functional Skills (if required). On-the-job training. Off-the-job training.

Training Outcome:

Following successful completion of the apprenticeship, there may be the opportunity to progress into a permanent Transport & Despatch Administrator role. With experience, the apprentice could develop into a Transport Coordinator or wider logistics and delivery operations role, supporting route planning, courier management and customer delivery experience.

Employer Description:

We are a growing group of exciting outdoor leisure e-commerce brands, including:
- FunBikes – The UK’s market leader in quad bikes, dirt bikes, and electric scooters
- Dualways – Leading distributors of off-road & road legal vehicles to trade
- Bell Tent Boutique – Specialists in luxury camping and outdoor adventure

Working Hours :
Monday - Friday, 9.00am - 5:30pm. Some Saturdays on a rota basis, mostly during peak (Christmas).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental