Learning Resources Apprentice

Manage incoming phone calls and emails, directing enquiries to appropriate colleagues, departments, and external contacts while delivering excellent customer service Contribute to team meetings and communicate routine information clearly and professionally through verbal, written, and electronic channels Record, maintain, and process information accurately using systems such as ESR, PARE, and Excel, while supporting filing and record-keeping processes Resolve customer service and administrative enquiries within defined procedures, escalating more complex issues to senior staff when required Plan and organise daily workloads, coordinate internal and external meetings and training sessions, and provide administrative support, including note-taking when required Support the production and maintenance of resources, training materials, publicity materials, and careers fair information Use office equipment safely and appropriately, reporting faults in line with organisational procedures and maintaining relevant training requirements Assist with student placement administration, including logging placement details and collating student hours accurately and promptly Provide non-clinical information to patients, clients, carers, and external contacts regarding appointments, transport, and related enquiries Comply with organisational policies and procedures, including Health & Safety, Information Governance, Infection Control, and Fire Safety requirements Support service improvement initiatives by identifying opportunities for administrative process enhancements and assisting with implementing agreed changes Assist with monitoring stationery stock levels and maintaining administrative resources and materials Support the development of colleagues, students, and trainees through guidance and assistance within the role Contribute to audits, surveys, and research activities under supervision, producing routine information and reports as required Work within established procedures under supervision, using initiative to resolve routine administrative and customer service issues within agreed limits

Training:

Hull College will deliver the Customer Service Level 2 Apprenticeship Standard.

Training Outcome:

Potential for a full-time role with the company upon completion of the apprenticeship.

Employer Description:

City Health Care Partnership is a community healthcare provider based in Hull that delivers a wide range of NHS health and care services across Hull. Providing more than 50 services, including community nursing, therapies and rehabilitation, children and young people's services, urgent care, dental services, psychological wellbeing support, and palliative care. The organisation employs over 2,000 staff and is committed to delivering high-quality, patient-centred care.

Working Hours :
Monday - Friday 8.30am - 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Administrative skills,Number skills,Team working