1st Line IT Support Technician Apprentice

Provide first-line IT support to colleagues across retail stores, offices and warehouses Log, prioritise and manage incidents and service requestsTroubleshoot tills, payment terminals, computers, printers and scanners Resolve password, account access, email and software issues Support store networks, Wi-Fi and internet connectivity Set up equipment and user accounts for new starters Guide colleagues through technical solutions either by phone, email or remote desktop Keep users informed about progress and expected resolution times Monitor recurring issues and report potential system-wide problems Maintain IT equipment records and assist with replacements Follow data protection, cybersecurity and payment-security procedures Provide friendly, clear and patient service in a fast-paced retail environment Help minimise disruption to sales and day-to-day store operations

Training:
Information Communications Technician- dedicated performance coach Level 3 (A level) Typical duration: 13- 18 months All done online Functional skills maths and English if applicable

Training Outcome:
IT support

Employer Description:

Balfe’s Bikes is an established independent bicycle retailer, founded in 2008, with stores across London and the South East, offering bike sales, servicing and expert cycling advice through its shops and website.

Working Hours :
Number of Hours: 40 Lunch break length: ½ hour or 1 hour depending on candidate (unpaid) Start Time: 8am Finish Time: 5pm if 1 hour lunch (8hour day)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience