Head of Operations / Branch Manager - Estate Agency

An opportunity has arisen for a Head of Operations / Branch Manager to join a well-established independent estate agency with a strong presence in the local residential property market. As Head of Operations / Branch Manager, you will report to the Director, overseeing day-to-day operations, leading the team, driving business growth and deputising when required. This is a full-time role offering salary range of £35,000 - £40,000 (negotiable) and benefits. This is a hands-on leadership role involving business development, winning new instructions, building client relationships and supporting revenue growth. You will be responsible for: ? Conduct regular team meetings and one-to-ones to review progress and resolve challenges. ? Monitor performance against key measures, including pipeline activity, conversions, instructions and revenue. ? Identify development requirements and provide coaching to improve individual and team performance. ? Oversee compliance with AML, GDPR, Trading Standards and applicable property legislation. ? Work alongside the Property Manager to ensure the managed lettings portfolio is maintained to the required standard. ? Prepare operational and performance updates for senior management. ? Generate new opportunities through valuations, instructions and the acquisition of landlords and vendors. ? Develop and maintain relationships with clients, property developers and relevant local contacts. ? Support marketing initiatives and activities designed to strengthen the agencys local presence. ? Identify opportunities to expand the managed lettings portfolio. ? Manage recruitment activity when vacancies arise, including candidate screening, interviews and onboarding. What we are looking for: ? Previously worked as Estate Agency Branch Manager, Estate Agency Manager, Sales & Lettings Manager, Operations Lead, Area Manager, Estate Agent Manager, General Manager, Operations Manager, Regional Manager or in a similar role.