Service Quality Manager

An incredible new job opportunity has arisen for a dedicated Service Quality Manager to support a range of care services, including residential, nursing, homecare & specialist services. Covering Weymouth, Bournemouth & Milford on Sea with occasional requirements further based on company needs

This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new-build homes offering the highest standards of luxury care

**To be considered for this position you must have experience of working across residential, nursing, homecare or specialist services would be advantageous**

As the Service Quality Manager your key responsibilities include:

Completing quality, compliance and service audits and identifying areas requiring improvement Reviewing care documentation, governance systems and evidence of regulatory compliance Supporting services to develop and complete robust action plans following audits, inspections or identified concerns Working alongside managers to embed improvements rather than simply identifying what needs to change Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity Identifying emerging risks, themes and trends and ensuring these are appropriately escalated Providing practical advice, coaching and guidance to managers and teams Following up improvements to ensure changes have been embedded and sustained. Promoting a positive culture of learning, accountability and continuous improvement

The following skills and experience would be preferred and beneficial for the role:

Proven experience in a quality, compliance, auditing or senior operational role within adult social care A strong working knowledge of CQC regulations and the regulatory framework Experience of auditing care services and developing and monitoring improvement plans The confidence to identify poor practice, challenge appropriately and support managers to make improvements The ability to review information critically, identify risk and distinguish between isolated issues and wider systemic concerns Strong written skills and the ability to produce clear, evidence-based reports Excellent communication and relationship-building skills The ability to manage your own workload and prioritise effectively across several services A practical, solutions-focused approach and a genuine commitment to improving outcomes for people receiving care The ability to travel regularly between services

The successful Service Quality Manager will receive an excellent salary of £55,000 per annum DOE. This exciting position is a permanent full time role working 40 hours a week on days from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:

**Monthly Car Allowance*

Comprehensive induction and training programme Opportunities for career development and progression Employee Assistance Programme Blue Light Card Scheme Loyalty Bonus Full DBS disclosure paid for Excellent performance related bonus 25 days annual leave plus bank holidays entitlement Company Pension Scheme Employee Wellness Health Assured Benefit Program Employee Benefits & Discount Scheme

Reference ID: 7390

To apply for this fantastic job role, please call on 0121 638 0567 or send your CV