Helpdesk Administrator

Facilities Helpdesk Administrator - Glasgow - Hybrid working however expected to attend Glasgow office when required - 24K CBW are currently recruiting for an experienced Helpdesk Administrator looking to take on the next challenge in their career.

One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.    If you are looking for progression and a new challenge within a well known company in the industry this is your chance to apply!! You must have a relevant facilities background with scheduling helpdesk experience.    Hours of work:   08:00am - 17:00pm - Monday - Friday  Key duties and responsibilities:Manage CAFM system as key user on site including PPM records, reactives and reporting.Answer calls/email for the business in a timely fashionEnsure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.Ensure communication is maintained throughout reactive job life between Facilities Team and end user. Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.Where required, review Subcontractor performance and feedback through appropriate systems with assistance from Contract Support.Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.People & DevelopmentCollate and process timesheets and expenses weekly in absence of Contract Support.Raise POsLiaise with contractors  and schedule worksCommunicate effectively and build/maintain relationships at all levels with internal and external customers.Attend and participate in any relevant training courses.Package:Hybrid working but travel to the Glasgow office requiredSalary 24K33 days holiday