Operations Administrator

Operations Administrator - WFH / London - FM Service Provider (Soft Services) - £25,000 per annum    CBW are currently recruiting for an Operations Administrator to work full time from home but would need to travel into London twice a month (travel will be paid for).  The successful candidate will provide day to day comprehensive administration to the Operations team.    Salary: £25,000 per annum (Full time from home / Traveling into London twice a month)    08:00am - 17:00pm (Flexibility required)    Key duties: Monitor incoming client - related documentations and emails for the contract To support the operations team with amendments of systems and processes with a view to maintaining accurate records at all times Monitor Helpdesk queries, request and complaints via CAFM system, allocating the relevant manager, closing jobs after completion Working towards achieving the agreed SLAs Ensure that all PPMs are adhered to by suppliers Liaise with internal and external contacts of all levels, including clients and service contractors applying  excellent communications skills, to ensure efficient customer support at all times Provide general office administration support as required including updating supplier list and maintaining structure charts and organograms of team and contract for clients where appropriate Contact Subcontractors to set up new clients and terminate and remove existing clients and services Ensure that all task and reports are completed in a timely and efficient manner Ensure that all date is up to date, always checking for a new items to be added to documents or old irrelevant information to be removed accordingly Place all uniform orders as required, whilst adhering to allocated budgetsTo support the operational team in mobilizing and demobilizing contractsMaking travel and accommodation arrangements as required for operational and others as instructedProcessing expenses via web expenses for credit cards.ReportsCollating cleaning audit results, financial data, and other relevant data to produce a monthly KPI report for client submission and presentation.Producing weekly financial reports to be submitted to the finance department on ad hoc works, consumables, and any other requested services.Ensure all contractual deadlines for submitting all documents are met.Generate a monthly Core Group Report for Account Lead to present monthly presentations at meetings.MeetingsBooking meeting rooms for events etc HR Support Holiday records are up to date Payroll teamExperience requiredPrevious Administrative ExperienceTime ManagementExcellent Communication Skills / Literacy Skills (Written & Oral)Excellent Administrative Skills / Minute takingAbility to manage own work and cooperate with othersNumeracy SkillsIT Skills particularly Microsoft Outlook, Microsoft Word, Excel & PowerPointCustomer Service SkillsOrganisational, Problem solving & Presentation SkillsPlease send CV to katie at CBW Staffing Solutions for more information.