Parking Officer Apprentice

Under guidance and supervision, the apprentice will:

Customer Engagement & Support:

Act as a first point of contact for parking-related enquiries, providing accurate, clear and helpful advice to customers in person, by telephone, email or other communication channels Assist members of the public to understand parking rules, permits, exemptions and restrictions in a calm, respectful and customer-focused manner Support engagement activity on-street or at community locations, helping to promote compliance through education and awareness rather than enforcement Deal professionally with customers who are dissatisfied or unclear about parking rules or enforcement, escalating complex or sensitive matters to experienced officers where required

Administrative & Service Support:

Assist with the processing of parking permits, applications, exemptions and general correspondence Support permit and PCN administration by accurately updating records on Council IT systems Help monitor service inboxes and customer contacts, ensuring enquiries are logged and directed appropriately Assist in maintaining clear audit trails for permits, enquiries and customer interactions

Learning Parking Processes:

Learn how parking enforcement and CCTV teams operate to better explain processes to customers Observe how evidence is gathered and reviewed for PCNs to improve responses to customer queries Learn how parking legislation, Traffic Management Orders and signage affect service delivery

Working with Colleagues:

Work closely with Parking Engagement Officers, Enforcement Officers, CCTV and back-office teams to ensure a joined-up customer experience Support supervisors by identifying recurring customer issues, unclear signage or common misunderstandings Promote positive working relationships across Parking Services and wider council teams

Apprenticeship & Development:

Actively participate in the customer service apprenticeship training programme, completing coursework, assessments and workplace learning Maintain learning logs and evidence as required by the apprenticeship framework Take responsibility for personal development, attending training on customer care, equality, GDPR and health & safety

Additional Information:

The role includes both office-based and on-street or community-based working Some flexibility around working hours may be required Successful completion of the customer service apprenticeship may support progression into permanent roles within Parking Services, subject to performance and available vacancies

Training:

Customer Service Practitioner Level 2.

Training will be blended through a combination of online and in-person sessions with your allocated tutor. You will be given six hours each week for off-the-job training where you will work towards completing your apprenticeship. Apprentices are supported on the job with training, mentoring and support from colleagues.

Training Outcome:

Successful completion of the customer service apprenticeship may support progression into permanent roles within Parking Services, subject to performance and available vacancies.

Employer Description:

At Barking and Dagenham, inclusion is at the heart of everything we do. We are committed to creating a workplace where everyone belongs and where differences are celebrated. We welcome applications from all suitably qualified candidates regardless of age, disability, ethnicity, faith, gender identity, sexual orientation or socio-economic background.

Working Hours :
Apprentices will work during core Council hours: Monday - Friday 09:00 - 17:00. Some flexibility around working hours may be required on occasion.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience