Business Admin Apprentice in IT Support

You will provide:

Helpdesk support via email and telephone Assisting customers with IT-related enquiries and helping to resolve technical issues. Following issue resolution Accurately maintain customer records Update service tickets, document solutions and ensure systems are kept up to date.

Alongside technical support, you will assist with a range of business administration activities including:

Customer communications Scheduling visits and installations Preparing documentation Maintaining records Processing business information Supporting general office operations. Help prepare and configure new computer equipment for deployment Assist with hardware repairs where required Support on-site installations at customer locations.

 

Training Outcome:

Potential progression into a Team Leader role, holding more responsibilities and gaining further experience.  We will support and develop the right candidate, with the aim of providing a long term role within the business.

Employer Description:

Growing IT Support and Solutions business, catering specifically to the SME market.

We assist with improving Cybersecurity stature, improving Network infrastructure, and supporting users with IT issues.

Working Hours :
Monday to Friday – 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience