Business Administration Level 3 Apprenticeship

Duties will include:

Answering incoming calls and responding to customer enquiries in a professional and friendly manner Providing general administrative support, including organising paperwork and maintaining accurate records Completing data entry tasks and updating internal systems with customer, order, and product information Following up on customer orders and deliveries to ensure a smooth service experience Supporting customers with queries and providing excellent customer service Updating the company website with new products, information, and content Supporting social media activity to promote products, increase engagement, and help drive sales Working closely with the wider team to support daily business operations and improve customer experience

Training:
Teaching and learning the skills, knowledge and behaviours within Business Administration

Training Outcome:

Future prospects include opportunities for career progression within the company, continued development of administration and customer service skills, exposure to wider business operations, and the potential to progress into supervisory or managerial roles while building transferable skills for a long-term career in business administration.

Employer Description:
Welcome to the Park Lane Beds exclusive mattress and bed collection, we hope you enjoy browsing through our extensive product range as much as we have enjoyed selectively creating it.
At Park Lane beds we manufacture superior natural products sourcing all of our natural materials within Great Britain. Using only the finest Mohair, Silk, Wool, Cashmere, Bamboo & Cotton available for mattresses.
Our ever popular Cool Gel & Memory foam mattresses conform to the body offering great support and keeping you cool.
Made by highly skilled craftsmen with years of experience, our beds and mattresses not only offer great quality but also fantastic value for money.
At Park Lane Beds we know how important excellent customer service is, with dedicated sales and support staff waiting to assist.
We continually look for ways to make our products better, at Park Lane Beds innovation is key!

Working Hours :
Monday- Friday 8am- 4pm (30 min lunch break)

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Patience,Problem solving skills,Resiliance,Team working