Customer Solution Apprentice (Ligentia)

This apprenticeship sits within our Customer Solutions Team and is centered on Ligentix, our customer platform. You'll spend your time helping customers and branches use the system well, keeping our support content accurate, testing new features, and taking on light data and reporting work. It's a broad role that gives you real exposure across customer support, systems, and process improvement while you work towards your qualifications. You'll be supported by an experienced team throughout, with mentoring alongside your structured training. 
Duties: 
• Support customers and branches with Ligentix, answering queries and helping them get the most from the platform. 
• Assist with customer onboarding and training, helping new users get up and running. 
• Maintain knowledge articles, user guides, and SharePoint content so information stays current and easy to find. 
• Support the testing of new features before release, helping catch issues early. 
• Troubleshoot user issues and escalate where appropriate. 
• Support system rollouts and drive user adoption. 
• Produce basic reports and help identify process improvements. 
• Carry out data validation and basic analysis. 

Training:

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Training Outcome:

Progression within the Customer Solutions Team and wider business, with the opportunity to move into a permanent role on successful completion of the apprenticeship.

Employer Description:

Ligentia is a global tech-enabled supply chain manager that has been keeping things moving for companies with complex networks for nearly 30 years. Powered by our proprietary software platform, Ligentix, we give major brands complete, end-to-end visibility of their freight from factory to final delivery. Now part of the global Asyad Group, we employ over 1,300 passionate problem-solvers across Europe, Asia, and the Americas, making us an exciting, innovative place for an apprentice to kickstart their career.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Excel and SharePoint,Written communication skills,Basic numeracy,Comfort working with data,Prioritise,Able to juggle several tasks,Willing to learn,Ask questions,Take ownership of problems