Insurance Customer Adviser Apprenticeship

As one of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years.  

Based at our Beverley agency you will be able to develop your career within Insurance and Financial Services surrounded by a team who are all passionate about supporting our customers through first class service and tailored advice.  

Your role as an Insurance Advisor will include handling existing motor, personal and commercial insurance policies for our current customers, both Farming, Commercial and Personal, as well as initiating policies for clients new to NFU Mutual.  

For us the most important things in the role are the ability to understand the compliance and regulation within our industry along with the technical aspect of insurance, and the ability to put this across to our customers in a way that makes sense to them. 

Full training on our products is provided but excellent communication skills and telephone manner are a must so you are able to build long term, trusted relationships with our customers. We are passionate about supporting our team so opportunities to complete CII qualifications and progression pathways within the business are also available for the right candidate.  

Job Details 

Dealing with policy changes and new policy quotations for customers  Insurance paperwork administration  Proactively discussing and promoting the full range of NFU Mutual products 

Required Skills 

Excellent communication skills, both written and verbal  Computer literacy & numeracy skills  Ability to build mutually beneficial relationships with both colleagues and clients  Self-motivation, drive and enthusiasm  Ability to work well independently and as part of a team 

Desirable Skills 

Willingness to work with customers over the telephone and face to face  Cheerful, proactive and helpful Desire to be involved in insurance and financial services as a long term career

Training:

You will work towards your:

Financial Services Customer Adviser Level 3 Apprenticeship Certificate in Insurance (Cert CII). (if applicable) Level 2 Functional Skills in English and maths (if required) Training will be via Davies, virtually. 6 hours per week off the job training

Training Outcome:
Option to progress to a Customer Service Advisor within our team, future progression routes include potentially Claims Handling or Account Handling Potential to progress to Level 4 and Level 6 apprenticeships

Employer Description:

At NFU Mutual, we’ve always taken our responsibilities seriously and are passionate about making meaningful differences.

Working Hours :
Monday- Friday 09:00- 17:00 (with an unpaid hour off for lunch)

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Team working,Initiative