Lifeguard/Leisure Assistant and Duty Manager Apprenticeship

To work as part of the Leisure Operations team, this role will support the Duty Management team in the smooth and efficient running of Hertfordshire Sports Village. The role involves helping to maintain high standards across the facility, ensuring a safe, clean, and welcoming environment for customers, whilst adhering to health and safety requirements and operational standards To demonstrate a Service Excellence mindset by providing a consistent, efficient, high quality and customer-oriented service to all customers of the Sports Village through implementation of agreed operating procedures and standards, ensuring that the customer is at the heart of every decision Lifeguarding is a key aspect of this role and an integral part of the apprenticeship. The successful candidate will be supported to achieve and maintain the National Pool Lifeguard Qualification (NPLQ), allowing them to become a fully qualified and active lifeguard. Training is planned for the October half-term break (26-31 October 2026, 08:00-17:00) and forms an essential part of the programme

Training:

In years 1 and 2 the postholder will study the Leisure Team Member Level 2 apprenticeship, as well as completing relevant courses associated with the job role including lifeguard and fitness instructor L2. This will be followed in years 3 and 4 by the Leisure Duty Manager Level 3 apprenticeship as well as an option to complete a fitness instructor L3. On successful completion of both apprenticeships the postholder will be appointed to Trainee Duty Manager and continue to support the duty management team.

IQL Level 2 Award in Pool Lifeguarding (26-31 October 2026, 08:00-17:00 - attendance mandatory) A Swim England Level 2 in Teaching Swimming or a STA level 2 Certificate in Teaching Swimming Level 2 Certificate in Fitness or Gym Instruction awarded by; Focus Awards, Active IQ, Innovate Awarding, NCFE, VCTC or YMCA Awards Level 3 certificate in First Aid (to be taken either as a stand-alone qualification or as a separate part of the IQL Level 2 Award in Pool Lifeguarding) As part of the Level 3 apprenticeship, you will obtain a First aid at work certificate and Pool Plant Operator qualification

Training Outcome:

On successful completion of the apprenticeships there will be an opportunity to continue onto a Degree Apprenticeship relevant to the business and its requirements.

Employer Description:
The University of Hertfordshire transforms lives by finding and powering potential, giving students the chance to succeed whatever their background. Based 25 minutes north of London in Hatfield, its two campuses have had continuous investment in social spaces, sports facilities, accommodation and a new science building. Courses are shaped by industry, leading to highly employable graduates.

Working Hours :
Working as part of a seven-day operation including bank holidays, the successful candidate must be available to work the following shifts: 6am - 2pm and 2pm - 11pm but not limited to, as part of a shift rota. Exact shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,Patience,Physical fitness