Desktop Support Technician Apprentice

Provide first-line and second-line technical support for desktop hardware, software, and related IT services Resolve incidents escalated from the Service Desk, ensuring service levels are met and colleagues receive excellent support Support the configuration, installation, maintenance, and imaging of desktop and laptop devices Assist with the preparation, issue, collection, and movement of IT equipment while maintaining accurate asset records Carry out basic system administration activities, including support for user and computer accounts Contribute to problem management, knowledge sharing, and IT projects, helping drive innovation and continuous improvement

Training:

Information Communications Technician Level 3.

Training Outcome:

 IT Technician level 3. 

Employer Description:

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Working Hours :
Monday - Friday, working hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience