Apprentice Customer Service Assistant ( Reception)

Reception Duties:

Welcome guests in a warm and professional manner Assist with check-ins and check-outs using hotel systems Handle guest enquiries, bookings, and requests efficiently Provide information about hotel services and local attractions Manage phone calls, emails, and reservations

General Responsibilities:

Deliver high standards of customer service at all times Work collaboratively with team members across departments Maintain a clean, safe, and welcoming environment Follow all health, safety, and hygiene regulations Represent the hotel brand in a professional manner

Training:
Fortnightly day release to Sheffield College's Pennine Five Campus in Sheffield City Centre

Training Outcome:
Opportunity to work across multiple departments Structured training and career progression opportunities



Employer Description:

A historic hotel in Sheffield city centre with 105 newly refurbished bedrooms, an elegant Restaurant, all day dining in the Grand Lounge bar with Premium and Suite room upgrades.

The 19th-century Grade II Crowne Plaza® Royal Victoria Sheffield hotel stands in quiet grounds off a private drive in Sheffield city centre. The hotel has 240 car parking spaces on-site. Sheffield's shops, theatres, museums and Ponds Forge water sports complex are within walking distance of the hotel.

Working Hours :
Rotational shifts across food & beverage and reception departments.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative,Patience,Willing to Learn,Positive Attitude,Quick Thinking