Customer Service Apprentice Level 2 – Installation Technician

Key Responsibilities:
Visiting customer sites to support the installation of gaming and amusement machines.
Setting up and testing machines to ensure they are working correctly.
Providing excellent customer service during site visits.
Speaking with customers and understanding their requirements.
Supporting customers with machine queries and basic troubleshooting.
Reporting any issues and working with the team to find solutions.
Completing service records and updating customer information.
Supporting stock checks and ensuring equipment is available.
Maintaining a professional approach when representing the company.
Building positive relationships with customers.
Learning about the company’s products and services.
Following health and safety procedures when working on-site.

Training:
Teaching and learning the skills, knowledge and behaviours within Customer Services

Training Outcome:
This apprenticeship offers an excellent opportunity to start a long-term career with Bob Rudd Group. As you gain experience and develop your customer service and technical skills, you will have the opportunity to progress into a more senior installation, service, or technical support role within the business.

Employer Description:
Starting in Newcastle upon Tyne in 1989, Bob Rudd is now one of the largest independent suppliers across the UK. We quickly expanded into five more depots due to customer demand for our unique offering:

We have only the best performing machines from the most select suppliers
We’re independent, so we’re guided by our clients and their requirements
We have unrivalled service speed & quality
We continuously research the industry for innovative products
All of the above are geared towards maximising cash in box earnings by keeping your customers playing. It’s a simple premise our business lives by.

Working Hours :
Mon - Fri 9 a.m. - 5 p.m.

Skills:
Administrative skills,Communication skills,Customer care skills,Driving License,Initiative,IT skills,Non judgemental,Patience,Physical fitness,Problem solving skills,Team working