Customer Service Apprenticeship - Lease Car Team

We are seeking an enthusiastic, proactive and motivated candidate, who can demonstrate excellent communication and organisational skills. To provide high levels of customer service and trouble shoot issues over the telephone and via e-mail to both clients and suppliers.

The role will be working alongside existing teams and will support the commercial manager. The role is an exciting opportunity for the right candidate to help deliver and develop new services as the department grows.

Your exact duties will vary but you will need to show you can work with a team or member of staff to handle various tasks.

PRINCIPLE RESPONSIBILITIES:

Answering phone calls / delivering customer service via telephone and email Processing orders and quotations, making administrative changes, solving problems Maintaining accurate customer records across all internal systems Developing and maintaining customer and supplier relationships Continually progressing and developing personal skills and knowledge Following agreed processes and procedures and contributing ideas for continuous improvement

Patient/Client care:

You may come into contact with patients / visitors

Policy and Service Development:

Follows Trust policies in own role Employees have a duty to take responsible care for their own health and safety and that of others who may be affected by their activities To co-operate with their work area by complying with all health and safety rules and safe systems or work; and to inform their line manager of any work situation, or practice which may be considered a danger

Training:
An apprenticeship includes regular training with a college or other training organisation Off the Job Training will follow the time allocations outlined in the Occupational Standard

Training Outcome:

There is an opportunity for the right candidate to be trained with a view to employment should a suitable position become available

The aims of either programme are:

For an individual to gain a nationally recognised qualification To enhance knowledge and understanding of working for an NHS employer To gain recognition for competencies used in a workplace To develop and demonstrate the under pinning knowledge required in this role Providing recognition of prior learning for future learning (RPL) Provide a foundation for further development

Employer Description:

The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We also run a number of regional and national specialist services. Along with partners, we deliver support to people in their own homes, and from community and hospital-based premises. We have more than 8,000 people working for us and a budget of over £500 million. The services we provide are divided into four sections, which are organised geographically into “locality care groups”. These are known as North, Central, South and Cumbria. Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust was formed in 2019 when the mental health and learning disability services in North Cumbria were transferred to Northumberland, Tyne and Wear NHS Foundation Trust. Northumberland, Tyne and Wear NHS Foundation Trust was created back in 2006. This was through the merger of three different NHS trusts: Newcastle, North Tyneside and Northumberland Mental Health NHS Trust; South of Tyne and Wearside Mental Health NHS Trust; and Northgate and Prudhoe NHS Trust. Since then, there have been some dramatic changes that have helped shape how we care and support the people we serve. For instance, we have been able to provide some state-of-the-art facilities, which have dramatically improved inpatient services. Between 2006 and 2016, we opened eight new buildings, ranging from a specialist dementia centre to a large 122-bed hospital.

Working Hours :
Monday to Friday- working times to be confirmed upon appointment. 37.5 hours a week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness