IT Support Apprentice

This role provides hands-on experience across a hybrid IT environment, including Microsoft 365, endpoint management, and infrastructure support. The apprentice will work closely with experienced IT staff to develop technical skills and support business IT operations. This position is integral to maintaining operational efficiency and supporting end users across the business.

The IT Support Apprentice will be responsible for the following duties:

Provide first-line IT support for hardware, software, and access issues Log and manage support requests through the service desk Assist with setup and configuration of laptops, desktops, and mobile devices Support onboarding and offboarding processes (accounts and devices) Maintain accurate IT asset records and inventory Assist with Microsoft 365 and Entra ID administration (basic tasks) Support printers, meeting room equipment, and general office IT systems Assist with troubleshooting and resolving day-to-day IT issues Update IT documentation and knowledge base articles Support IT projects such as device rollouts, upgrades, and improvements Participate in apprenticeship training and coursework

Training:

Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

Training Outcome:

On successful completion of the apprenticeship, and subject to satisfactory performance, you'll have the opportunity to move into a permanent full-time role. Kraken are committed to developing their people and offer clear opportunities for career progression, ongoing training, and professional development to help you reach your full potential.

Employer Description:

Kraken is a team of expert naval architects, engineers, and operators dedicated to delivering cutting-edge autonomous maritime solutions that meet the demands of today's rapidly evolving operational environment.

As traditional maritime approaches continue to evolve, they are at the forefront of developing innovative technologies that enhance maritime security, resilience, and operational effectiveness through distributed systems, scalable autonomy, and agile solutions.

Driven by precision, performance, and innovation, the team combines rapid design iteration with real-world testing to develop reliable, mission-ready systems. Every solution is engineered with disciplined execution, ensuring exceptional quality and performance in even the most challenging conditions.

Kraken technology is designed to succeed where it matters most, delivering reliable autonomous capability in high sea states, contested environments, and sustained deployments. With a focus on rapid deployment, modular adaptability, and dependable performance, they are shaping the future of autonomous maritime operations.

Working Hours :
Monday to Friday - Flexible around the core hours (10:00 to 15:00)

Skills:
Organisation skills,Customer care skills,Problem solving skills,Team working,Strong interest in IT,Strong interest in technology,Understand computer systems,Understand computer apps,Willingness to learn,Strong communication skills,Able to follow processes