Apprentice School Travel Assistant

Complete and work towards a nationally recognised apprenticeship qualification Provide administrative support for the delivery of safe, efficient, and effective school travel services Assist with travel planning, route optimisation, and purchase order processing Support recruitment, training, and health and safety activities for School Passenger Assistants Liaise with schools, transport providers, families, and other stakeholders to coordinate travel arrangements Maintain accurate school travel records, databases, and reporting information Manage and resolve customer enquiries, complaints, incidents, and safeguarding concerns, escalating where necessary Process Personal Travel Budget and bus pass applications Contribute to risk assessments, audits, and service improvement projects Attend required training, meetings, and maintain apprenticeship records and evidence portfolios

Training Outcome:

Although we can’t guarantee you a permanent job at the end of your apprenticeship, many apprentices remain with SCC following the completion of their apprenticeship. If there is not a permanent opportunity, we will support you to apply for other roles within the council, and help make sure you are ready for a wider job search with support from our Employment Support team.

Employer Description:

Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.

Working Hours :
This is a fixed-term, full time contract 37 hours per week. Days and times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience