Customer Service Apprentice - Digital Solutions

Communicate with customers, colleagues and external stakeholders using appropriate methods including telephone, email, online platforms, video calls and face-to-face communication. Provide professional and friendly support to customers, understanding their needs and helping to identify suitable solutions. Respond to customer enquiries accurately and within agreed timescales. Build positive relationships with customers by listening carefully, asking appropriate questions and managing expectations. Provide information, guidance and support regarding Hivebyte Technology’s products and services. Record customer interactions, enquiries, requests and outcomes accurately using CRM systems and other digital platforms. Maintain accurate customer records while following GDPR, confidentiality and information security requirements. Support customer onboarding activities and provide assistance throughout the customer journey. Assist with resolving customer issues by investigating problems, identifying solutions and escalating matters when required. Work with internal teams to ensure customer queries are handled effectively and efficiently. Follow company procedures, service standards and communication guidelines. Gather customer feedback and share insights that can help improve products, services and customer experience. Support customer satisfaction activities and contribute to continuous improvement. Maintain up-to-date knowledge of Hivebyte Technology’s services and developments within the technology sector. Manage workload effectively, prioritising customer requests and meeting agreed deadlines.

Training:

Training will be delivered in the work place.

Training Outcome:

Further training and employment discussion.

Employer Description:

Hivebyte Technology is an innovative technology company based at Manchester Science Park. We provide digital solutions and technology services that help organisations improve efficiency, productivity and business performance.

Working Hours :
Monday - Friday 40 hours per week. Shifts TBC,

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Patience