Business Admin Apprentice

Customer facing role Liaising with patients via telephone, email etc. To receive patients in a polite and courteous manner To facilitate the effective flow of patients through to GP’s/Nurses keeping patients fully informed at all times of delays etc. To deal with telephone appointment bookings/enquiries Maintaining confidentiality at all times within the reception area To ensure reception area are always left tidy at the end of each surgery To liaise fully with other receptionists at all times, updating them with any changes/problems regarding the appointments system To facilitate an efficient and effective computerised appointment system, reporting any problems to the assistant manager/reception manager To liaise with the assistant manager/reception manager regarding any foreseeable problems regarding GP appointment times/need for locums etc. To assist with any routine computer work during quieter periods as directed by the assistant manager/reception manager To assist in the running of the annual Flu/Covid vaccination campaigns Dealing with security of visitors to the practice by ensuring the visitors book is completed and that visitors' badges are given out appropriately and confidentiality forms completed To work as an effective team member Ensure computer security by logging out from the computer when not in use Keeping accurate records of any lost property Ensuring that all consent forms for student/registrar appointments are completed correctly To ensure a personal responsibility for information security and confidentiality at all times To work flexibly and assist with additional hours, as reasonably required, at busy times This position includes the need to be part of a late-night rota to cover extended hours surgery, as required Photocopying and laminating, as required Updating internal telephone numbers list Franking daily mail and taking to the Post Office Inputting patient data onto EMIS system from new registration paperwork and scanning onto EMIS system Ensuring all practice deductions are carried out in a timely manner

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Training:
Business Administrator Level 3 Apprenticeship Standard No day release at college, all training to be done in the workplace Candidates aged 16-18 who have not already achieved GCSE Grade 4/C/Level 2 English and maths, will be required to undertake maths and English as part of their apprenticeship

Training Outcome:

The possibility of a full-time position coming available upon completion, in which you can apply.

Employer Description:

GP Surgeries based in Kingswinford and Kinver.

Working Hours :
Between the hours of 7:45am and 6.30pm, variable shifts and days across Monday to Friday. Occasional late-night Tuesday until 8:30pm and occasional Saturday 8:45am to 5:00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience