Business Administrator Apprenticeship

Administration & Office Support 

Managing emails and responding to customer and supplier enquiries.  Maintaining electronic and paper filing systems.  Processing incoming and outgoing correspondence.  Scheduling meetings and preparing meeting notes.  Updating company databases and CRM systems.  Preparing reports, presentations, and business documents. 

 

Import & Logistics Administration

Assisting with the preparation of import documentation.  Tracking international shipments and updating customers on delivery status.  Liaising with freight forwarders, shipping agents, and courier companies.  Monitoring delivery schedules and resolving shipment queries.  Maintaining records of import orders and stock movements.  Supporting customs clearance processes by collating required paperwork. 

 

Customer Service 

Acting as a first point of contact for customers via phone and email.  Processing customer orders and enquiries.  Providing updates on delivery times and stock availability.  Handling customer complaints and escalating issues when required.  Building positive relationships with customers and suppliers. 

 

Purchasing & Supplier Support 

Raising purchase orders and processing invoices.  Maintaining supplier records and contact details.  Supporting the procurement team with order tracking.  Assisting with supplier performance monitoring.  Obtaining quotations from suppliers and comparing costs. 

 

Finance & Data Management 

Inputting financial data into business systems.  Processing invoices and matching purchase orders.  Supporting credit control activities.  Maintaining accurate records and spreadsheets.  Producing reports on sales, imports, and operational performance. 

 

Compliance & Quality Assurance 

Ensuring import documentation is accurate and compliant.  Maintaining records required for customs and regulatory purposes.  Supporting audits and compliance checks.  Following company procedures relating to data protection and confidentiality.  Assisting with health and safety administration. 

 

Skills Developed 

Communication with international customers and suppliers.  Organisation and time management.  IT and business software proficiency.  Attention to detail and accuracy.  Problem solving and customer service.  Understanding of international trade and import processes.  Teamwork and professional workplace behaviours. 

Training:

During your apprenticeship, you will be asked to attend college training days for 6 sessions, to support your development and knowledge, between these sessions a specialist assessor will visit you every month at work, to help and support you. 

Training Outcome:

Full time role within the business

Employer Description:

We are a Stratford-upon-Avon based food import, wholesale and distribution company supplying nuts, and food ingredients to businesses across the UK. Our customers include wholesalers, food manufacturers, bakeries, retailers, hospitality businesses and catering companies. We focus on quality products, reliable service and developing long-term relationships with our customers.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness