Client Relationship and Business Development Manager

Client Relationship & Business Development Manager

Salary: £30,000+ depending on experience + Enhanced Bonus Scheme

Full Time, Permanent - 40 hours per week

Flexibility required for some evening and weekend work

Are you an experienced relationship manager with a strong commercial mindset and a background in the security sector?

Our client is looking for a Client Relationship & Business Development Manager to play a key role in retaining and developing existing client accounts while also identifying and securing new business opportunities.

The company provides SIA-approved strategic security services to clients across the UK, delivering professional security solutions focused on protecting people, premises and businesses.

This is a varied, client-facing role for someone who enjoys building strong relationships, delivering excellent service and turning commercial opportunities into long-term partnerships.

Role overview

You will take ownership of key client relationships while supporting the continued growth of the business. Your responsibilities will include:

Client Relationship Management

Build and maintain strong relationships with existing clientsConduct regular client meetings and site visitsEnsure services continue to meet contractual requirements and client expectationsRespond promptly and professionally to queries, concerns and service issuesIdentify opportunities to strengthen and grow existing accounts

Business Development

Identify and develop new business opportunities through networking, referrals, prospecting and market researchGenerate leads and build a strong pipeline of prospective clientsArrange and attend meetings with potential clientsUnderstand individual security requirements and recommend appropriate solutionsPrepare tailored proposals, quotations and service plansPresent the company's services clearly and professionally to prospective clientsNegotiate pricing, service specifications and contract termsConvert opportunities into new contracts and long-term client relationships

Contract Mobilisation & Service Delivery

Work closely with operational teams to ensure new contracts are successfully implementedCoordinate the mobilisation of security personnel and resourcesMaintain communication with clients throughout the onboarding processMonitor service delivery during the early stages of new contracts and address any issues quickly

Commercial Growth

Identify opportunities to upsell and cross-sell additional security servicesMonitor competitor activity and wider developments within the security industryTrack client retention, new business activity and revenue growthProduce regular reports on sales performance and business development activity

Ideal candidate

To be successful in this role, you will ideally have:

Previous experience within the security industry, with an understanding of SIA-approved security servicesExperience in client relationship management, account management and/or business developmentStrong communication and stakeholder management skillsConfidence building relationships with senior client contacts and decision-makersA commercial mindset with the ability to identify opportunities for account growth and new businessStrong negotiation and presentation skillsGood problem-solving and conflict-resolution skillsExperience using CRM systemsGood working knowledge of Microsoft OfficeA full UK driving licence is preferredFlexibility to work occasional evenings and weekends in line with business requirements

Above all, you will be someone who can strike the right balance between delivering an excellent service to existing clients, growing key accounts and winning new business.

What's on offer?

Starting salary of £30,000+, negotiable depending on experienceEnhanced bonus package based on project work and a percentage of turnoverPermanent contract40-hour working week28 days' annual leaveYour birthday offCompany pension schemeGym membershipOpportunity to play a key role in the continued growth of an established security business

Interested? Apply today with your updated CV.

 

 

INDHS

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.