CRM Manager

CRM Manager / Customer Relationship Manager | Online Gaming | Spain |

Customer Relationship Manager required for an exciting company with offices in Southern Spain.

You will be responsible for engaging our customers by building and preserving trusting relationships.

The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients.

You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization.

You will conduct quality assurance surveys and use the findings to improve on customer retention.

The role of a Customer Relationship Manager is highly collaborative.

You are the main string to keep the customers’ demands and business activities aligned.

What's on offer to you?

Genuine career progression

Career changing opportunity with an International iGaming organisation

Work with the South East Asia markets

What You Will Be Doing

Develop & execute customer relationship management campaigns to increase customer loyalty

Full ownership and management of the Loyalty Program

Full ownership and management of customer journeys focused on improving retention and player value

Analyse customer behaviour and measure their impact on business outcomes to update strategies

Use existing customer data to define database marketing strategy and execution to ensure we realise maximum player value from the entire database

Divide customers into different segments based on common characteristics like demographics or behaviours and personalize the approach effectively

Run effective promotional activities to optimize growth and customer retention

Understand previous customer attitudes to better engage current customers

Identify new and more cost-efficient communication channels with customers

Identify the most efficient customer interaction approaches & prioritize them accordingly

Keep customers updated about the latest special offers in order to increase customer engagement

Adopt new trends & strategies to expand the customer base such as upselling and cross-selling

Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation

Notify admins and senior management about all the execution plans & required changes

Monitor direct competitors of the company and find out how they handle customer relationships

What You Will Need to Succeed In This Role

3+ years in a retention marketing role in the online gaming space

Fluent in English

Asian languages are beneficial

Excellent interpersonal and communication skills

Proficient in all Microsoft applications

A team player with leadership skills

Maintain a positive attitude focused on customer satisfaction

Analytically focused

Genuine interest for CRM and technical knowledge

Strong problem solving skills

To Apply

If you are an experienced Customer Relationship Manager, and this is the challenge that you are looking for in your career, get in touch with me today.

Please click on the ‘apply’ button and upload your CV and a Cover Letter or alternatively contact Robert Ally, Recruitment Consultant by email or call Gibraltar +350 200 69999.

Keywords: Customer Relationship Manager |iGaming |Spain | CRM |

  • Location: Spain
  • Salary: Competitive Salary + Benefits
  • Type: Permanent
  • Recruiter: SRGEurope
  • Posted: 20-Mar-2023
  • Posted on: