Team Leader Apprenticeship - Libraries (L3 Customer Services Specialist) 15 months plus EPA

Manages the team and resources to deliver tasks within budget and targets, reducing carbon footprint and business costs Collaborates and builds relationships with stakeholders to identify and support improvement opportunities Lead and manage the team to ensure the application of equity, diversity, and inclusion principles Acts as a key holder and opens and secures the sites as appropriate Supports the development and implementation of sustainable operational plans contributing to projects, initiatives, and their implementation to achieve organisational goals Sets, monitors, and manages objectives and performance which link to organisational outcomes Deliver and develop high-quality events and activities

Training:

As part of this apprenticeship, the successful candidate will complete the Level 3 Customer Service Specialist Apprenticeship Standard, alongside developing the knowledge, skills and behaviours required to work effectively within a modern library service.

Training will be delivered through a combination of on-the-job learning, workplace coaching, mentor support, self-directed study, and off-the-job training provided by an approved apprenticeship training provider.

The apprentice will work closely with the Library Manager and experienced colleagues, gaining practical experience in the day-to-day operation of library services while applying learning from the apprenticeship programme. The training programme will cover areas including leadership and management skills. Team performance and supervision. Communication and stakeholder management. Customer service excellence. Operational planning and service delivery. Problem-solving and decision-making. Equality, diversity and inclusion. Health and safety responsibilities. Data protection and compliance requirements. Managing resources and budgets. Continuous improvement and organisational performance.

The apprentice will receive regular reviews and progress meetings with both the training provider and workplace mentor to monitor development and ensure learning objectives are achieved. Support will be provided to build confidence in leading colleagues, managing workloads, delivering library events and activities, and contributing to service improvement initiatives.

The role will provide practical experience across a range of library functions, including customer enquiries, stock management, community engagement activities, team leadership, and site operations. The apprentice will also receive training in relevant organisational policies, procedures, and legislation to support effective and compliant service delivery. Throughout the programme, the apprentice will be allocated dedicated learning time in accordance with apprenticeship requirements and will be supported in gathering evidence for their portfolio.

Upon successful completion of the apprenticeship and all assessment requirements, including the End-Point Assessment (EPA), the apprentice will achieve the Level 3 Team Leader/Supervisor Apprenticeship Standard and be equipped with the skills, knowledge and experience required to progress within a leadership role in library and customer-focused services.

Training Outcome:

Full-time permanent role with Luton Libraries.

Employer Description:
Active Luton- Luton libraries.

Working Hours :
Monday - Saturday, working hours TBC.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative,Patience