Health Care Navigator / Admin Assistant Apprentice

Welcoming and assisting patients at reception Answering telephone calls and responding to patient queries Responding to online patient requests Booking, cancelling and amending appointments Signposting patients to the most appropriate healthcare professional or service Receiving, recording and passing on accurate messages to colleagues Making outgoing telephone calls to patients when required Accurately recording and handling confidential and sensitive information Processing repeat prescription requests in accordance with practice procedures Dealing with incoming post and medical records Filing and maintaining accurate records Carrying out general administrative and office duties Working collaboratively with clinical and non-clinical members of the practice team Maintaining patient confidentiality and professional standards at all times

Training:

The Level 3 Apprenticeship in Business Administration includes:

Level 3 Apprenticeship in Business Administration Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the apprenticeship.

Training Outcome:

This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.

Employer Description:

Wolseley Medical Centre is a long-established training and teaching practice situated in the centre of Hull. They are a cohesive and supportive team who enjoy working together and are proud of the service they collectively provide to their diverse patient population. They believe in putting their patients at the heart of what they do while ensuring their staff feel valued, supported and able to develop.

Working Hours :
Monday to Friday, 9.00am - 4:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Non judgemental,Patience