Level 2 Customer Service Apprenticeship

Working alongside our experienced service team, you will learn how to:

Answer telephone calls and respond to customer emails professionally Log service calls, breakdowns and maintenance requestsAssist with allocating and coordinating jobs for engineers Help schedule planned maintenance, repairs and minor works Keep customers updated on the progress of their jobs Chase outstanding information and paperwork Update records and internal management systems accurately Assist with preparing reports and service documentation Liaise with engineers, customers, suppliers and other departments Help keep schedules and works-in-progress information up to date Provide general administrative support to the service department

Training Outcome:

This apprenticeship offers the opportunity to build a long-term career within the company, with potential progression into:

Service Administration – progressing into a permanent or senior role. Supervision & Management – developing into Team Leader, Supervisor or departmental management positions. Estimating & Sales – preparing quotations, dealing with customers, developing opportunities and progressing into sales/account management. Projects Department – moving into project coordination and potentially Project Management.The aim is to give apprentices experience of the wider business, allowing them to develop their skills, identify where their strengths lie and progress into a career path that suits them.

Employer Description:

Andwis Lifts is a large independent UK national lift company that provides professional lift maintenance, repairs, modernisations, and new lift installations. They have over 13,000 lifts under maintenance contracts and serve a diverse range of customers, including retail brands, international hotel groups, schools, universities, nursing homes, residential developments, and commercial facilities. andwis lifts is known for its high level of customer service, fast response, expertise, integrity, and value for money. They use the latest technology to plan ahead and stay responsive to customer needs

Working Hours :
Monday to Thursday 9am-5pm, Friday 9am-4.30.pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience